Job Information
Guardian Life Sales Technology Platform Specialist in New York, New York
The Sales Technology Platform Specialist will grow client acquisition and sales by providing elevated service on technology platforms to select producers & agencies, as well as newly onboarded sales offices!
You will
Provide “white glove” service to select producers & agencies on supported technology platforms.
Provide hands on assistance for website development through our vendor partner, FMG Suite.
Support these users’ usage of digital marketing enablement (social media and email).
Provide initial support and triage for support items of other supported technology platforms & programs noted below. Refer support via warm handoff to platform SMEs as appropriate. Follow through to ensure timely resolution of issues.
Zinnia SmartOffice CRM
Guardian Online producer portal & associated applications
Producer Workspace
Sales Campaigns & Cross Offering Initiatives
Act with urgency and “lead with yes” whenever possible.
Promote new offerings and platform enhancements to supported user groups where appropriate. Tailor messaging and outreach in customized fashion to individuals based on their practice and ability to benefit.
Identify potential platform and program enhancements based on feedback from supported groups.
You have
Ability to work effectively with all external/internal contacts to build a positive working relationship
Broad comfort supporting technology solutions, particularly those regularly used by sales agents and offices (CRM, email marketing, social media, websites) with ability to provide routine support and basic training for usage.
Ability to effectively create strong relationships with multiple platform SMEs for problem escalation and prompt resolution as necessary.
Superior oral and written communication skills.
Ability to think outside of established procedures for the purpose of customer satisfaction.
Ability to remain calm and professional in high-pressure situations
Insurance/financial services experience, particularly in sales or supporting sales is strongly preferred.
Salary Range
$99,190.00 - $162,955.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Health Care
Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits
Dental plan
Vision plan
Health care accounts – flexible spending, health reimbursement, and health savings accounts
Critical illness insurance
Life and Disability Insurance
Company-paid Life and Disability insurance plus voluntary supplemental coverage
Accident insurance
Retirement and Financial
401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable
Complimentary 1:1 financial guidance with a licensed Fidelity representative
Time Off and Remote Work
Flexible work arrangements (part in-person/part remote)
Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement
Personal holidays for colleagues to use in recognition of religious, cultural, or civic days
Paid parental leave and paid family and medical leave policies
Emotional Well-being and Work-Life
Emotional well-being, mental health, and work/life resources powered by Spring Health
Wellness programs, including fitness program and equipment reimbursement
Child, adult, and elder back-up care support through Bright Horizons
Adoption assistance
College planning
Tuition reimbursement
Student loan assistance
Commuter benefits in select metropolitan areas
Equity & Inclusion
Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:
Employee Resource Groups:
Colleague Connection Committees
Community Involvement Committees
A culture that encourages colleagues to bring their authentic selves to work
Voluntary self-ID
Pronunciation and phonetic spelling of names
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .